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Significantly Reduce Costs In Your Contact Centre
Australia’s leading Contact Centres use daisee’s advanced speech analytics to automate Quality Management, with 100% call coverage. And, they’re doing it at a fraction of the cost of traditional manual analysis.
Unleash the full potential of
your contact centre
100% Call Coverage
daisee augments human intelligence by automatically revealing compliance gaps, caller sentiment, and the underlying reasons why customers are contacting your business.
Enhance Agent Productivity
Our solution enables agents to view their personal performance and call activity over time. QA managers also have the ability to compare agent performance across multiple teams.
Surface CX Insights
daisee rapidly transcribes and analyses voice interactions with your customers so that you can turn the rich unstructured emotional and behavioural data of each call into business-improving intelligence.
Increase Revenue & Results
Our technology removes biases, time and human-resources from manually sampling calls. Take action with confidence and use the power of daisee's AI to help narrow your business’s focus.
Book your 15 minute demo to learn how leading Contact Centres are using daisee
Flagged high risk calls and explanation of failed calls
Automated analysis to provide deep understanding of all voice interactions
90%+ accuracy in processing, analysing and interpreting calls
daisee has helped us really work on a consistent MYOB experience. We use the solution to upskill people to respond better to queries and go beyond. The results were a 22% increase in CSAT scores.
Unparalleled performance
Power smarter business decisions and reveal critical insights into your customers’ voice with the industry’s most sophisticated AI-driven voice analytics platform.
AI analysis and evaluation of 100% of calls
Team View
Agent View
Call Essence - uncover the reason behind each call
Automated Digital Scorecard™
Script Adherence
Flag calls for exclusion
Excessive Silences filtering
Detection of overtalk, silences and customer sentiment
Compare agent performance across teams
Complete workflow suite for agent coaching
Ability to export data to CSV
Comprehensive call review tooling
Identify high-risk calls and agents
