Automated Quality Management and Analytics software for Contact Centres
Every interaction analysed. Every risk and opportunity surfaced.
Complete visibility across voice and chat with automated quality assurance and analytics — without manual QA, sampling or blind spots.
Trusted by Our Customers & Partners
Missed Insights
High Time Cost
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Siloed Data
Limited Coverage
Slower Decisions
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Manual Reviews
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High Time Cost
PROBLEM
Most teams still rely on sampling, hindsight and guesswork.
Manual QA reviews only a fraction of interactions
Risks surface too late
Opportunities go unseen
Teams spend more time listening to calls than improving outcomes.
WHAT dAISEE DOES
daisee Turns Conversations Into Intelligence.
Daisee analyses 100% of customer interactions across voice and chat, combining automated quality assurance and advanced contact centre analytics in one platform — so teams can detect risk, understand behaviour and act with confidence.
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How Daisee Works
Automation that listens, analyses, and acts.
Daisee transforms every customer conversation — voice, chat, — into structured intelligence.
Listen
Capture and enrich every interaction automatically
outcomes
Built to surface risk and opportunity automatically
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Defensible QA at full coverage
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Clear behavioural insight
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Earlier detection of risk and complaints
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Focused action across QA, CX, risk and performance
Proof
Real outcomes. Measurable impact
95%
Real Time high-risk calls
Automatically detect compliance breaches and mitigate risks in near real time
50%+
QA cost savings
Automate call evaluations and free up your quality teams for higher-value work
90%
Sentiment Accuracy
Over 90% sentiment accuracy powering real-time emotional insight
18%
Increase in sales conversions
Identify winning behaviors and replicate success across every team
30%
Uplift in CSAT
Turn every conversation into an opportunity for better customer satisfaction
Trust and Security
Security and scalability built in.
Seamlessly integrated with your CCaaS or telephony platforms (such as Genesys or AWS) and connected via Snowflake data sharing for downstream workloads, ensuring enterprise-grade reliability and trust.
Security at a glance
Built for trust. Designed to scale globally.
SOC 2 Type II: Independently audited security controls
End-to-end encryption: TLS 1.2+ in transit, AES-256 at rest
Global AWS hosting: Deploy in US, EU, or AU regions
Data residency control: Meet local regulatory requirements
Zero-trust access: Least-privilege roles, MFA enforced
Enterprise SSO: SAML 2.0 & OAuth 2.0 supported
Trust & Compliance Center
Daisee maintains the highest standards of security, privacy, and compliance. View our live Trust Center to explore certifications, policies, and real-time security status.
View Trust Center
Testimonial
What Our Customers Are Saying
Trusted by leading organisations, Daisee delivers deep conversational insight that drives measurable improvement across quality, compliance, and customer experience.
We were only really able to quality assure a tiny fraction of calls each month. We worked out that to manually QA 100 per cent of our calls, we would need around 300 people. That was never going to fly, but we knew expanding coverage was the right thing to do. We now have daisee running automated coverage across all calls, and the insights have been invaluable.
Michaela Hunter
Senior Manager of Governance
Now daisee gives us great insights into the skills staff members need coaching on, even sentiment and empathy metrics
Michael Chen
Quality Assurance Manager
We have placed a lot of trust in daisee, not only in the technology, but in the team as a whole. They’ve not let us down. I’ve been impressed with their professionalism and investment in helping our business succeed. We look forward to working with them on the next stage.
David Oxley
Head of Solutions
Daisee collaborated closely with our team to understand our unique requirements, provided clear guidance, and ensured we were fully equipped to maximise the platform from day one. This collaborative approach and responsiveness facilitated smooth adoption, enabling us to unlock value quickly and integrate Daisee into our operations with confidence.
Olivia Reynolds
Operations Manager
We wanted to get a handle on why customers churn. We have great models but they're difficult to apply back to the contact centre operation. Now, armed with meaty insights from our Speech Analytics, we can compare good and bad calls and understand what is effective at driving customer engagement. Ensuring we do the right things in training enables us to engage customers properly.
Priya Nair
Australian Financial Services Firm
Speech Analytics has transformed our QA from a highly manual environment to an automated system-based one. We now have the ability and time to slice and dice the data, providing powerful insights and prompting process change and targeted training.
James Turner
Noble Oak
Ready for complete visibility across every conversation?
Turn every conversation into insight and every insight into action with daisee.
Book a Demo
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