August
daisee Founded
daisee was founded in 2017 by technology entrepreneur Richard Kimber. Richard's vision was to create a world-leading AI software company offering significant value to clients by blending commercial best practice and data science to create intelligent products that learn and adapt.
March
daisee Launches v1.0.0
daisee launches to the international marketplace. Their software produces a world-first automated, programmable QA Scorecard™ after applying AI and Natural Language Processing (NLP) to analyse, categorise and deliver deep insight into customer voice interactions.
April
First Customer
daisee's first customer joins utilising the world's first automated programmable QA Scorecard™
July
Dr. Kylie De Boer Joins
Kylie has significant experience in leadership and management in fast growing and diverse environments, particularly focused on commercialising scientific advances. Prior to joining daisee she was CEO of Private Equity owned SunDoctors and Southern Sun Pathology.
July
Launch of the Automated Script Adherence feature
Script Adherence measures elements of the call to ensure that the agent has stated required information within the call for Compliance and Regulatory protection of the customer.
August
Stephen Norris Joins
Prior to joining daisee, Stephen was the head of the technology team, business development and operations at speech and language technology company, Appen.
September
Launch of the Team View feature
Team View provides team leaders, coaches, and supervisors with an overview of their complete teams performance and activity on one dashboard. This enables them to spend significantly less time scoring interactions and more time delivering engaging, data-driven feedback to agents.
December
Launch of the Issue Remediation Workflow functionality
Issue Remediation Workflow automatically triages low-scoring, high-risk calls for operational personnel to review within the Programmable Scorecard™
February
Dr. David Fussell Joins
David holds a Doctor of Philosophy from the University of Sydney in the field of Theoretical Physics. During his career, he has been at the cutting edge of data science research, inovation, and development.
March
Listed on Genesys AppFoundry
This partnership allows Genesys customers from all market segments to easily access daisee’s highly accurate and multi-award-winning solution.
June
Microsoft Co-sell Ready
The partnership with Microsoft enables customers to easily access daisee through its availability through the Microsoft Azure Marketplace.
August
Gartner Cool Vendor 2020
daisee selected by Gartner as a Cool Vendor in AI for Customer Analytics.
September
HIPAA Compliant
daisee has been audited and awarded compliant by The Compliance Group as Health Insurance Portability and Accountability Act (HIPAA)
May
Launch of Essence
Our flagship AI-powered feature, Essence, provides deep insight into the underlying reasons why customers are contacting your business. Essence actively analyses and recognises meaningful phrases used on each call to establish customer intent, signals, and trends.
July
Launch of Agent View
Agent View expands the daisee platform allowing agents to view their own performance and activity data. This includes team comparison over time across the three key themes of communication, compliance, and conduct enabling agents the autonomy to reflect and review their activity.
January
daisee Completes SOC2, Type II Attestation
daisee achieves annual independent third party auditing for SOC2, Type II attestation. SOC2 defines criteria for managing customer data based on five “trust service principles” —security, availability, processing integrity, confidentiality and privacy. Type 11 attestation details operational effectiveness of those systems.
April
daisee Announces New CTO
Carlos D'Agostino appointed as CTO after holding head of the technology team at daisee. Carlos is passionate about developing the skills and capabilities of engineers in the daisee team and maintaining a program of continuous improvement.
January
daisee Completes GDPR Attestation
daisee becomes GDPR compliant, as assessed by an external and ongoing audit process. The General Data Protection Regulation (GDPR) is the toughest privacy and security law in the world. Though it was drafted and passed by the European Union (EU), it imposes obligations onto organizations anywhere, so long as they target or collect data related to people in the EU.
September
daisee Adds Chat to the Omnichannel QA Experience
daisee introduces a new and unique feature that now assesses chat conversations as well as voice conversations to assess the quality of all interactions between agents and customers.
December
Micha Wotton joins daisee as CTO
Micha Wotton joins as Chief Technical Officer
April
Kyle Bowness Appointed as COO/CFO
Kyle Bowness appointed as the company’s new Chief Financial Officer and Chief Operating Officer. Kyle started his career at daisee as Financial Accountant in 2019, and brings with him extensive experience in navigating the intricate landscapes of corporate governance, finance and strategic leadership.
