We have placed a lot of trust in daisee, not only in the technology, but in the team as a whole. They’ve not let us down.
David Oxley
Head of Solutions, Employsure Pty Ltd
We have placed a lot of trust in daisee, not only in the technology, but in the team as a whole. They’ve not let us down.
Head of Solutions, Employsure Pty Ltd
Based in Sydney, Employsure provides workplace relations support to more than 35,000 businesses in Australia and New Zealand.
With an unprecedented increase in inbound calls (largely attributed to small and medium businesses battling the challenging economic environment) Employsure needed a solution to ensure phone-based agents were not only adhering to regulatory standards but also offering customers the best possible advice and service.
Employsure embarked on a stringent due diligence exercise to choose the right solution, ultimately choosing daisee for the superior technology demonstrated.
While reviewing our options, we really put the technology through it’s paces, evaluating daisee against the industry heavyweights
Head of Solutions, Employsure Pty Ltd
Retain customers by maintaining total compliance
Unprecedented growth and increased regulatory compliance specifications required 100% of calls to be reviewed and escalated where necessary.
With daisee, 100% of inbound calls are monitored through automated quality management. Calls are scored and triaged. This allows the internal risk and compliance team to review and intervene only when necessary.
I’ve been impressed with their professionalism and investment in helping our business succeed. We look forward to working with them on the next stage.
Head of Solutions, Employsure Pty Ltd
Following the successful implementation of the daisee Solution across all inbound calls, Employsure’s next step is to work with daisee across all outbound calls, thereby achieving the company goal of monitoring 100% of all sales calls.